Liaison Customer Support System
“Both our customers and support agents love using Liaison. We had much positive feedback starting day one when we switched from Right Now Technologies.
We were an early customer and put it through the paces over the last 3 years. Today, as always, we, and our customers are very happy with the system.”
A comprehensive customer support system to help you increase customer satisfaction and decrease costs.
- Easy and Fast Implementation.
- Web-based Help Desk Software
- No software or hardware to install—SAAS based model
- Customers respond through emails or our Customer Portal
Improve Customer Satisfaction with Customer Portal
- Self service knowledge base for common issues
- Easy ticket creation and processing
- Allows multiple ticket owners on customer side
- Simple user interface
Decrease Response Time with Support Center Dashboard
- Integrated support tickets and client information
- Assign tickets, define priorities and customize routing
- User defined ticklers for work queues and priority work
Manage Customer Support
- Comprehensive database makes effective reports
- Easily learn trouble spots
Special Features for Software Companies
- Powerful license tracking functionality
- Handle the most complex licensing schemes
- Generate and track software security keys
- Download site for patches and new versions
Sales and Marketing Modules – Coming Soon!
- Track activities
- Send broadcast emails
- Integration with website analytics
- Sales forecasting
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